Resubmitting an Unpaid Invoice

When you receive a notification that "Payment for the following order could not be completed," this indicates your credit card payment was rejected.

Why Payment Failed

As a merchant, we are not privy to the exact reason why your payment was declined. You will need to contact your card issuer directly to understand what went wrong before attempting another payment.

Some common reasons for declined payments include:

  • Expired card
  • Insufficient funds
  • Card limit reached
  • Security hold by the bank
  • Incorrect billing information

Solutions

You have two options to resolve an unpaid invoice:

  1. Retry with the same card - After resolving the issue with your card issuer, submit payment again
  2. Use a different card - Add a new credit card to your Scratchsoft account as an alternative payment method

Steps to Resubmit Payment

  1. Log into your account's Billing History
  2. Select the unpaid invoice
  3. (Optional) Click "Add New Card..." if you want to enter different payment information
  4. Click the Resubmit button to process payment using your selected payment method

Need Help?

If you continue to experience payment issues, please contact our support team.