Black Magic Help
Find guides and troubleshooting tips for Black Magic: The Ultimate Handicapper.
System Requirements
System requirements for running Black Magic on Windows.
Installing Black Magic
Step-by-step instructions for downloading and installing Black Magic software.
Symbols and Abbreviations
Reference guide for symbols and abbreviations used in Black Magic.
License Key Not Found
Troubleshooting when Black Magic cannot detect your license key.
Updating the Dongle Driver
How to reinstall the Windows driver for Black Magic's green USB security dongle.
Configuration Files
Locate, transfer, and troubleshoot Black Magic configuration files.
Dongle Replacement Policy
Information about Black Magic's USB license key (dongle) replacement policy.
Fixing "Failed to Retrieve Customer Status"
What to do when Black Magic shows a "Failed to Retrieve Customer Status" error.