Fixing "Failed to Retrieve Customer Status"

When attempting to download race cards, Black Magic might display "Failed to Retrieve Customer Status". If so, it means the software was unable to connect to our server to verify your account. This is almost always caused by one of two things: an outdated version of the software, or a lost internet connection.

Cause 1: Outdated Software

Older versions of Black Magic could not connect to our servers using the latest security protocols. This prevents them from verifying your account. Updating to the latest version resolves this in most cases.

See Installing Black Magic for a full walkthrough of downloading and installing the latest version.

Cause 2: No Internet Connection

Black Magic must be online to verify your customer status. If your computer is offline, or a firewall or antivirus program is blocking the software, you'll see this error even on the latest version.

1. Confirm your computer can reach the internet (open a website in your browser).
2. Check that a firewall or antivirus program isn't blocking Black Magic.
3. Close and reopen Black Magic to try again.

Need Help?

If the error persists after updating and confirming your connection, please contact us at support@posttimedaily.com or visit our Contact Us page.