License Key Not Found

When Black Magic fails to detect a license despite having the security dongle connected, the issue typically stems from a missing or outdated Windows driver for the device.

Problem Description

Users may encounter an error indicating the license cannot be found even when the green security dongle is physically plugged in. This occurs because Windows has lost recognition of the hardware, preventing Black Magic from accessing it.

Solution

The recommended fix involves reinstalling or updating the Windows driver for the security key.

Quick Steps

1. Try unplugging and reinserting the dongle
2. Try a different USB port
3. Restart your computer with the dongle connected

Full Driver Reinstall

If the quick steps don't work, follow the detailed instructions in our Updating the Dongle Driver guide.

Need Help?

If you continue to experience issues after updating the driver, please contact our support team.